The Citizen Charter of this Department provides a brief overview of the functioning of this Department and the various services and remedies available under the provisions of the Goa Panchayat Raj Act, 1994 and the Rules.

The citizen charter provide information about the powers, functions and duties of the various authorities functioning under this Department, right from the Directorate level upto the Village Panchayat level. The Charter also provides information about the services available at different levels, the manner in which the citizens can access these services and how to seek a remedy to their problems. This Charter does not in any way create any new legal right but attempts to provide information to the citizens at one place and in a simple and easy manner, for enforcing their existing rights.